Guest Relations Officer

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain is seeking a Guest Relations Officer in the United Arab Emirates to deliver exceptional guest experiences. Responsibilities include welcoming guests, addressing inquiries, and handling complaints professionally. Ideal candidates should have prior experience in a similar role, excellent communication skills, and a guest-first mindset. The position promises a competitive salary, training opportunities, and a collaborative work environment.

Benefits

Competitive salary

Room discounts

Training programs

Qualifications

• Previous experience in a similar Guest Relations or Front Office role within a luxury or upscale hotel.
• Ability to work flexible shifts, including weekends and public holidays.
• Additional languages are an advantage.

Responsibilities

• Welcome guests warmly and ensure a smooth check-in and check-out experience.
• Act as the main point of contact for guest requests, inquiries, and feedback.
• Handle guest complaints professionally and ensure timely resolution.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Professional appearance and positive attitude

Fluency in English

Adaptability to flexible shifts

Tools

Opera or similar PMS

Job description

If you are passionate about people and thrive on delivering exceptional service, the Guest Relations Officer role places you at the center of memorable guest journeys.

At InterContinental Abu Dhabi, we believe in creating memorable experiences through genuine hospitality. We are currently looking for a passionate and service-oriented Guest Relations Officer to join our Front Office team and deliver exceptional guest experiences from arrival to departure.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Welcome guests warmly and ensure a smooth check-in and check-out experience
• Act as the main point of contact for guest requests, inquiries, and feedback
• Build strong relationships with guests, anticipating and personalizing their needs
• Handle guest complaints professionally and ensure timely resolution in line with brand standards
• Coordinate closely with Front Office, Housekeeping, and other departments to ensure seamless service delivery
• Assist VIP guests and ensure all preferences and special requests are well communicated and fulfilled
• Maintain accurate guest profiles and records in the system
• Promote hotel services, facilities, and outlets to enhance guest satisfaction
• Uphold InterContinental brand standards, grooming, and service excellence at all times

What we need from you:

• Previous experience in a similar Guest Relations or Front Office role within a luxury or upscale hotel
• Excellent communication and interpersonal skills
• Strong problem-solving abilities with a guest-first mindset
• Professional appearance and positive attitude
• Ability to work flexible shifts, including weekends and public holidays
• Fluency in English is required; additional languages are an advantage
• Knowledge of Opera or similar PMS is preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.