Guest Relations Officer

Al Habtoor Polo Resort; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier hospitality establishment in the United Arab Emirates seeks a Guest Relations Officer to provide exceptional service. The ideal candidate will have proven experience in hospitality and excellence in communication. Responsibilities include anticipating guest needs and maintaining a friendly, organized, and professional demeanor. The ability to handle difficult situations with tact is crucial. Knowledge of hotel management systems is a plus.

Qualifications

• Proven experience in hospitality or guest relations.
• Excellent communication skills essential.
• Strong customer service focus and ability to anticipate guest needs.

Skills

Hospitality experience

Communication skills

Customer service focus

Organized and professional demeanor

Tact and diplomacy

Tools

Hotel management systems

Job description

Guest Relations Officer Al Habtoor Polo Resort•United Arab Emirates

Qualifications

• Proven experience in hospitality or guest relations
• Excellent communication skills
• Strong customer service focus with the ability to anticipate guest needs
• Friendly, calm, organized and professional demeanor
• Ability to handle difficult situations with tact and diplomacy
• Knowledge of hotel management systems is advantageous