Guest Relations Manager

So!; Ras Al Khaimah; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading luxury lifestyle destination in Ras Al Khaimah is looking for a visionary manager for guest relations. This key role involves overseeing VIP services, addressing guest concerns, training staff, and ensuring brand standards are met. Ideal candidates will have a degree in Hospitality Management, at least 3 years of relevant experience, and excellent interpersonal skills. Join a passionate team dedicated to creating exceptional guest experiences and enjoy a competitive package with growth opportunities.

Benefits

Competitive package

Development opportunities

Qualifications

• Minimum 3 years in guest relations or front office management.
• Strong ability to manage VIP services and guest interactions.
• Experience in team leadership and training.

Responsibilities

• Manage VIP arrivals, departures, and special requests.
• Address guest concerns and resolve issues promptly.
• Supervise and train guest relations team members.
• Monitor guest satisfaction scores and feedback trends.
• Ensure service delivery aligns with brand expectations.

Skills

Interpersonal skills

Communication skills

Hospitality software proficiency

Education

Degree in Hospitality Management or related field

Job description

Company Description

We are thrilled to unveil the upcoming launch of our newest all-inclusive luxury lifestyle destination in Ras Al-Khaimah. As we prepare to open doors to this exceptional property, we are seeking visionary managers to join our founding team. This is a rare opportunity to shape the guest journey from the ground up. If you are passionate about excellence, inspired by innovation, and driven to lead with purpose, we invite you to be part of this transformative chapter.

Job Description

• VIP Services: Manage VIP arrivals, departures, and special requests.
• Guest Interaction: Address guest concerns and resolve issues promptly.
• Team Leadership: Supervise and train guest relations team members.
• Reporting: Monitor guest satisfaction scores and feedback trends.
• Brand Standards: Ensure service delivery aligns with brand expectations.

Qualifications

• Degree in Hospitality Management or related field.
• Minimum 3 years in guest relations or front office management.
• Excellent interpersonal and communication skills.
• Proficiency in hospitality software systems.

What Awaits You...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.