Guest Relations Agent (UAE National) - Hilton Abu Dhabi Yas Island

Hilton Worldwide, Inc.; Yas Island; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Relations Agent (UAE National) for its Abu Dhabi Yas Island location. The role involves engaging with VIP guests, coordinating check-ins, and ensuring high-quality service standards. Candidates should have excellent communication skills, a passion for exceptional guest service, and experience in guest relations in the hospitality industry. If you thrive in a fast-paced environment and value attention to detail, we invite you to apply.

Qualifications

• Calm, efficient, and organized with great attention to detail.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of guest service.
• Ability to multi-task while maintaining a positive attitude when working with VIP guests.
• Guest relations experience in the hotel, leisure, and/or entertainment sectors.

Responsibilities

• Check guest arrival reports and coordinate with housekeeping.
• Welcome and fulfill the check-in process for VIP guests.
• Serve as the main point of contact for VIP guests.
• Ensure VIP rooms meet high-quality standards and requested amenities.
• Manage the Guest Relations Desk in the hotel lobby.

Skills

Attention to detail

Excellent communication skills

Exceptional guest service

Multi-tasking ability

Computer literacy

Professional manner

Guest relations experience

Active listening

Job description

Job Description - Guest Relations Agent (UAE National) - Hilton Abu Dhabi Yas Island (HOT0C676)

Job Description

Guest Relations Agent (UAE National) - Hilton Abu Dhabi Yas Island

Job Number: HOT0C676

Work Locations

Hilton Abu Dhabi Yas Island, Yas Island, Abu Dhabi, 500200

A Guest Relations Agent (UAE National) engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Guest Relations Agent (UAE National), you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

What are we looking for?

Guest Relations Agents (UAE National) serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel, leisure, and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office