Guest Relations Agent (Mövenpick Hotel Jumeirah Beach)

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a dedicated team member who will provide exceptional guest services in a vibrant hotel environment. You will respond to guest inquiries, ensure their stay exceeds expectations, and maintain high service standards. The ideal candidate will have 1-2 years of experience in a similar role at a 5-star hotel, fluency in English, and strong attention to detail. This full-time position promises growth opportunities in a diverse and inclusive workplace.

Qualifications

• Minimum 1-2 years experience in a similar role in a 5-star hotel.
• Fluency in English both written and verbal communication skills.
• Additional language is an advantage.
• Energy and enthusiasm with an eye for detail.

Responsibilities

• Provide friendly service to guests and respond to requests.
• Resolve guest complaints and liaise with relevant departments.
• Assist with check-in and check-out procedures.

Skills

Fluency in English

Customer service skills

Attention to detail

Initiative

Tools

Opera software

Job description

What you will be doing:

• Provide friendly smooth and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Take initiative to add a personalised experience for each guest ensuring their stay is memorable and exceeds expectations.
• Resolve guests complaints and requests efficiently liaising with the departments concerned to ensure immediate follow-up and report it promptly to supervisors.
• Check and convey messages to guests in a timely and accurate manner ensuring all communication is clear and professional.
• Review arrival lists daily to welcome guests prepare for VIPs and anticipate special requirements or preferences.
• Help prepare welcome folders with collateral (e.g. room service menus local area information and hotel facilities guide).
• Provide comprehensive information about hotel amenities local attractions and promote services to enhance guest experience and increase revenue.
• Assist with check‑in and check‑out procedures ensuring a smooth and efficient process for all guests.
• Maintain an up‑to‑date knowledge of hotel services local events and attractions to provide accurate and helpful information to guests.
• Coordinate with housekeeping and maintenance teams to ensure rooms are prepared to the highest standards before guest arrival.
• Handle guest requests for restaurant reservations transportation arrangements and other concierge services.
• Manage lost and found items according to hotel procedures ensuring proper documentation and storage.
• Assist in maintaining the cleanliness and organisation of the lobby and reception area.
• Participate in regular training sessions to improve customer service skills and stay updated on hotel policies and procedures.
• Contribute to the continuous improvement of guest services by providing feedback and suggestions to management.

Qualifications :

• Minimum 1-2 years experience in a similar role in a 5 star hotel.
• Fluency in English both written and verbal communication skills.
• Additional language is advantage.
• Experience Opera software is a plus.
• Energy and enthusiasm with an eye for detail.

Additional Information :

Our team and working environment:

Opportunities to make your mark. We provide an environment of trust respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

Guided by our purposePioneering the Art of Responsible Hospitality Connecting Cultures with Heartfelt Care. we empower every team member to bring their passion and creativity to life. At Accor we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity responsible tourism sustainable development community outreach and diversity and inclusion. With an expansive portfolio of iconic hotels and brands Accor offers boundless opportunities for career advancement and professional development across the globe.

Joining the team where you can be all you are grow and create your path work with purpose and enjoy and feel valued.

Employment Type :

Full-time