Guest Relations Agent at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel chain in Dubai seeks a Guest Relations Agent to provide exceptional hospitality and personalized attention throughout the guest experience. Responsibilities include welcoming guests, managing the Guest Relations Desk, and ensuring all amenities meet the highest standards. Ideal candidates bring experience in guest service, strong communication skills, and a passion for hospitality.

Qualifications

• Calm, efficient, and organized with great attention to detail.
• Professional appearance in line with hospitality standards.
• Ability to swiftly respond to guest needs.

Responsibilities

• Welcome guests and escort them to their rooms.
• Manage the Guest Relations Desk and ensure exceptional service.
• Coordinate with housekeeping to meet guest requirements.
• Maintain knowledge of hotel products and services.

Skills

Previous experience in a similar role

Attention to detail

Excellent communication skills

Ability to multitask

Computer literate

Professional manner

Passion for guest service

Job description

Job Description - Guest Relations Agent at Waldorf Astoria Dubai International Financial Centre (HOT0BWA9)

Job Details

Position: Guest Relations Agent

Location: Waldorf Astoria Dubai International Financial Centre, Dubai International Financial Centre, Dubai 74777

Job Description: A Personal Concierge at Waldorf Astoria Dubai International Financial Centre engages with Guests and VIP Guests throughout the entire hospitality experience, from pre-arrival to post-departure. The Personal Concierge serves as the point of contact for Guests and creates an unforgettable Guest experience.

What will I be doing?

As a Personal Concierge at Waldorf Astoria Dubai International Financial Centre, you will be part of the Front Office Team which connects Guests, the hotel, and various hotel departments. A Personal Concierge influences the first impressions of Waldorf Guests and VIP Guests and is responsible for the following tasks to the highest standards:

• Check the Guest arrival reports in advance for True Waldorf Service Guests and VIP Guests and coordinate with the Housekeeping team on room allocations.
• Contact Guests through pre-arrival email and pre-arrival phone calls to welcome them, ascertain their needs and special arrangements, and confirm arrival time.
• Be responsible for special room assignments and suite occupancies.
• Welcome and fulfill the check-in process of True Waldorf Service Guests and VIP Guests, including escorting Guests to their rooms and explaining the room amenities and facilities.
• Ensure all assigned rooms meet the highest standards and include all requested amenities before Guest arrival.
• Manage the Guest Relations Desk in the hotel lobby.
• Serve as the main point of contact for True Waldorf Service Guests and VIP Guests and ensure hotel departments are fully briefed on their requirements.
• Maintain the inventory of Guest amenities.
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.

What are we looking for?

A Personal Concierge at Waldorf Astoria Dubai International Financial Centre represents the Guests and collaborates with other Team Members. To successfully fill this role, please possess the following skills and characteristics:

• Previous experience in a similar role.
• Calm, efficient and organized with great attention to detail.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of guest service.
• Ability to multi-task while maintaining a positive attitude when working with Guests.
• Computer literate and able to navigate through the property management systems.
• Professional manner with an emphasis on hospitality and guest service.
• Proven ability to listen and respond to demanding Guest needs.

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests with an exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be the person we are looking for!

Job

Job: Guest Services, Operations, and Front Office