Guest Relations Agent at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Ras Al Khaimah is seeking a Guest Relations Agent to provide seamless service to guests. In this role, you will greet guests warmly, manage bookings, and handle payments. You'll also anticipate guests' needs to ensure memorable stays by offering tailored recommendations. The company offers a competitive salary, benefits, and promotes a culture of inclusion and support. If you're passionate about guest experiences, apply today.

Benefits

Competitive salary

Full uniform

Impressive room discounts

Comprehensive training programs

Qualifications

• Ability to handle guest concerns and compliments effectively.
• Strong problem-solving skills that turn issues into opportunities.

Responsibilities

• Welcome guests warmly to start their memorable experiences.
• Acknowledge repeat guests and IHG Rewards members.
• Manage payments and bookings for guests efficiently.
• Facilitate a swift check-in and check-out process.
• Anticipate guests' needs and offer personalized recommendations.
• Act as a trusted contact for various guest requests.

Skills

Communication skills

Problem-solving skills

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Relations Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

  What you can expect from us:

  We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

  Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

  IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

  So, join us and you’ll become part of our ever-growing global family.

  Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.