Guest Experience Supervisor - Valet & Concierge

Accor Hotels; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group is looking for a Guest Service Agent in Abu Dhabi, UAE. The role involves assisting guests with inquiries, managing communications, and maintaining relationships with local service providers. Candidates should have a diploma in Tourism/Hospitality Management and at least 1 year of relevant experience. Proficiency in English is essential, and additional language skills are a plus. The company promotes diversity and inclusion, making it a great place to work.

Qualifications

• Mandatory Diploma in Tourism or Hospitality Management.
• Minimum 1 year of relevant experience in hospitality or tourism.
• Excellent English proficiency required.

Responsibilities

• Assist guests with all inquiries related to the hotel.
• Attend shift briefings to ensure operational requirements are clear.
• Maintain good relationships with nearby service providers.
• Stay updated on local activities and directions.
• Manage guests' mails and messages.

Skills

Excellent reading, writing and oral proficiency in English language

Ability to speak other languages

Education

Diploma in Tourism / Hospitality Management

Job description

A leading hospitality group is looking for a Guest Service Agent in Abu Dhabi, UAE. The role involves assisting guests with inquiries, managing communications, and maintaining relationships with local service providers. Candidates should have a diploma in Tourism/Hospitality Management and at least 1 year of relevant experience. Proficiency in English is essential, and additional language skills are a plus. The company promotes diversity and inclusion, making it a great place to work.