Guest Experience Supervisor - Front Office Leader

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality firm in Dubai seeks a Guest Service Supervisor to oversee front office operations and ensure guest satisfaction. The ideal candidate will have at least 2 years of supervisory experience in hospitality, strong leadership skills, and proficiency in front office systems. Responsibilities include managing staff, optimizing front office performance, and maintaining service standards. This full-time role requires flexibility to work various shifts, including weekends and holidays.

Qualifications

• Minimum of 2 years experience in a supervisory position in hospitality.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and leadership skills to develop team members.

Responsibilities

• Oversee daily front office operations including check-ins and check-outs.
• Ensure exceptional guest experiences by maintaining high service standards.
• Manage and train front office staff while identifying improvement areas.

Skills

Customer-focused mindset

Leadership skills

Communication skills

Problem-solving skills

Organizational skills

Education

Bachelor's degree or diploma in Hospitality Management

Tools

Opera Cloud

Microsoft Office suite

Job description

A leading hospitality firm in Dubai seeks a Guest Service Supervisor to oversee front office operations and ensure guest satisfaction. The ideal candidate will have at least 2 years of supervisory experience in hospitality, strong leadership skills, and proficiency in front office systems. Responsibilities include managing staff, optimizing front office performance, and maintaining service standards. This full-time role requires flexibility to work various shifts, including weekends and holidays.