Guest Experience Supervisor

AccorHotels Middle East; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a proactive Guest Service Supervisor to enhance guest experiences and lead a dynamic front office team. The ideal candidate has at least 2 years of supervisory experience in hospitality and possesses strong communication and leadership skills. Responsibilities include managing daily operations, training staff, and ensuring compliance with service standards. This role offers opportunities for professional growth in a vibrant environment.

Qualifications

• Minimum of 2 years' experience in a supervisory position, preferably in hospitality.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong interpersonal skills with the ability to motivate and develop team members.

Responsibilities

• Oversee daily front office operations including check-ins and guest inquiries.
• Ensure exceptional guest experiences by maintaining high service standards.
• Manage and train front office staff and identify areas for improvement.

Skills

Customer-focused mindset

Leadership skills

Problem-solving skills

Organizational skills

Excellent verbal and written communication

Education

Bachelor's degree or diploma in Hospitality Management

Tools

Opera Cloud

Microsoft Office suite

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

We are seeking a professional and customer-focused Guest Service Supervisor to join our team. As a key member of our Front Office Leadership Team, you will ensure smooth operations and the highest level of guest satisfaction in our dynamic hospitality environment.

• Oversee daily front office operations, including check-ins, check-outs, and guest inquiries
• Ensure exceptional guest experiences by implementing and maintaining high service standards
• Coordinate with other departments to address guest needs and resolve issues promptly
• Manage and train front office staff, identifying areas for improvement and implementing action plans
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Handle VIP guests and special requests with utmost care and attention to detail
• Manage room allocations and group arrivals to ensure smooth check-in processes
• Oversee the preparation and distribution of daily reports and guest information
• Implement and maintain standard operating procedures for the front office
• Assist in budgeting and financial management, including upselling initiatives
• Ensure compliance with safety and security protocols
• Participate in emergency response and first aid situations as needed

Qualifications

• Minimum of 2 years' experience in a supervisory position, preferably in the hospitality industry
• Bachelor's degree or diploma in Hospitality Management is preferred
• Excellent verbal and written communication skills in English; additional languages are a plus
• Strong interpersonal and leadership skills with the ability to motivate and develop team members
• Proficiency in front office systems, such as Opera Cloud, and Microsoft Office suite
• Solid knowledge of front office procedures and hospitality best practices
• Exceptional organizational and time management skills
• Ability to work efficiently in a fast-paced, high-pressure environment
• Strong problem-solving skills and attention to detail
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Flexibility to work various shifts, including weekends and holidays
• Demonstrated ability to make quick, sound decisions in challenging situations
• Familiarity with local culture and customs in Phnom Penh, Cambodia is a plus