Guest Experience Specialist — Front Office & Concierge

Rotana Hotels; Abu Dhabi; On-site; AED 25,000 - 60,000; Full time

Job summary

A prominent hotel chain is currently seeking passionate and dynamic guest-focused Front Office professionals in Abu Dhabi. You will receive guests with exceptional warmth and professionalism, ensuring their needs are met from arrival to departure. Responsibilities include maintaining communication across departments, handling guest luggage, and ensuring timely delivery of messages and packages. Join a dynamic team dedicated to providing extraordinary levels of customer service.

Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain up to date knowledge of the hotel and local services.

Job description

A prominent hotel chain is currently seeking passionate and dynamic guest-focused Front Office professionals in Abu Dhabi. You will receive guests with exceptional warmth and professionalism, ensuring their needs are met from arrival to departure. Responsibilities include maintaining communication across departments, handling guest luggage, and ensuring timely delivery of messages and packages. Join a dynamic team dedicated to providing extraordinary levels of customer service.