Guest Experience & Reservations Specialist

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel chain in Abu Dhabi is seeking a Reservations Agent. In this role, you will deliver an exceptional guest experience, ensuring that guests feel welcome from the moment they arrive. Responsibilities include offering friendly service, booking reservations, and maximizing revenue through up-selling. Ideal candidates will have a guest-focused personality and fluency in English. Experience with the Opera system is an asset. Competitive benefits and opportunities for growth within the company are offered.

Benefits

Employee benefit card offering discounted rates

Learning programs through Academies

Career development opportunities

Involvement in Corporate Social Responsibility activities

Qualifications

• Guest focused personality is essential.
• Fluency in English, with additional languages as a plus.

Responsibilities

• Offer exceptional, friendly and engaging service.
• Maximize revenue through up-selling.
• Recommend property facilities to guests.
• Book room reservations and update system information.

Skills

Guest focused personality

Strong interpersonal skills

Problem solving abilities

Fluency in English

Tools

Opera system

Job description

A leading luxury hotel chain in Abu Dhabi is seeking a Reservations Agent. In this role, you will deliver an exceptional guest experience, ensuring that guests feel welcome from the moment they arrive. Responsibilities include offering friendly service, booking reservations, and maximizing revenue through up-selling. Ideal candidates will have a guest-focused personality and fluency in English. Experience with the Opera system is an asset. Competitive benefits and opportunities for growth within the company are offered.