Guest Experience Receptionist – Growth & Benefits

Premier Inn Hotels - Middle East; Dubai; On-site; AED 25,000 - 35,000; Full time

Job summary

A leading hotel brand in Dubai is seeking a Hotel Receptionist to provide exceptional service and manage guest check-ins and check-outs. Key responsibilities involve greeting guests, addressing inquiries, and ensuring smooth payment processing. Ideal candidates should have at least one year of experience in a hotel environment, proficiency in Opera (PMS), and fluency in Arabic. This role offers various benefits including a competitive salary, accommodation, and opportunities for career development. Join us to grow in a supportive workplace.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance including dental

Air tickets

Work-life balance

Responsibilities

• Greet and welcome guests, visitors, and suppliers.
• Answer guest related queries about promotions, room prices, and events.
• Process payments accurately according to procedures.
• Identify corporate leads and build long-term relationships.
• Drive online mentions and promote customer feedback.
• Carry out general office duties to ensure smooth reception.
• Effectively communicate with departments on guest requests.

Skills

Excellent communication skills

Strong attention to details

Ability to provide exceptional customer service

Flexible and able to work under pressure

Proactive and excellent organizational skills

Education

Minimum of one-year experience as Hotel Receptionist

Knowledge of Opera (PMS)

Arabic Language - speaking, writing and reading

Job description

A leading hotel brand in Dubai is seeking a Hotel Receptionist to provide exceptional service and manage guest check-ins and check-outs. Key responsibilities involve greeting guests, addressing inquiries, and ensuring smooth payment processing. Ideal candidates should have at least one year of experience in a hotel environment, proficiency in Opera (PMS), and fluency in Arabic. This role offers various benefits including a competitive salary, accommodation, and opportunities for career development. Join us to grow in a supportive workplace.