Guest Experience Maker (GEM) Manager- Six Senses The Palm Dubai

InterContinental Hotels Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in the United Arab Emirates is seeking a GEM Manager to lead the Guest Experience department. Responsibilities include managing guest profiles, ensuring exceptional service, and collaboration with various departments. Candidates should possess a diploma and extensive experience in luxury hotels, with fluency in English preferred.

Qualifications

• Three years of Front Office/Guest Service experience in luxury hotels.
• Fluent in English; additional languages preferred.

Responsibilities

• Oversee the management of guest history and profile systems.
• Ensure smooth operation of guest experience across departments.
• Implement and maintain budgetary controls and safety protocols.

Skills

Front Office/Guest Service experience

Fluent in English

Education

Diploma in Hotel Management or equivalent

Bachelor's degree in Hotel Management or related field

Job description

As GEM Manager, I will assume full responsibility for the efficient operation of the Guest Experience department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include the following:

• Have a thorough knowledge of all facilities and services offered by the hotel. Understand the hotel's policy on guaranteed reservations and no-shows.
• Oversee the management of the guest history and profile system in conjunction with the Director of Operations. Support the Director of Operations and focus on the rejuvenation of the guests’ experience.
• Work in partnership with other hotel departments to ensure guest’s needs are determined/met and oversee the overall smooth operation of guest experience. Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of GEM Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Diploma and three years Front Office/Guest Service experience within luxury hotels or an equivalent combination of education and experience. Bachelor’s degree in Hotel Management, Business Administration or related field plus more than three years’ experience in a similar hotel operational role, preferred.
• Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a GEM Manager at Six Senses The Palm Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.