Guest Experience Lead – Luxury Hospitality & VIP Events

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel brand in Dubai seeks a Guest Services Manager to ensure high-quality guest experiences. The role involves managing daily operations, training staff, and responding to guest feedback. Candidates should have a Bachelor's Degree in Hospitality and 2-4 years of relevant experience. Key responsibilities include program design for customer engagement, maintaining service standards, and addressing guest complaints professionally. Competitive benefits include hotel discounts and unique employee perks.

Benefits

Generous discounts on bars and restaurants

Free hotel stays for employees

Staff parties and events

Qualifications

• 2 to 4 years of experience in a Guest Services Manager role within the hospitality industry.
• Very good command of speaking, reading, and writing English.
• Hands-on experience in developing and implementing events.

Responsibilities

• Provide high-quality services to meet guest expectations.
• Handle and respond to customer complaints effectively.
• Supervise Guest Services operations ensuring consistent quality.

Skills

Customer service orientation

Strong communication

Interpersonal skills

Problem-solving

Computer Literacy

Education

Bachelor's Degree of Hospitality or relevant field

Tools

MS Office

Job description

A leading hotel brand in Dubai seeks a Guest Services Manager to ensure high-quality guest experiences. The role involves managing daily operations, training staff, and responding to guest feedback. Candidates should have a Bachelor's Degree in Hospitality and 2-4 years of relevant experience. Key responsibilities include program design for customer engagement, maintaining service standards, and addressing guest complaints professionally. Competitive benefits include hotel discounts and unique employee perks.