Guest Experience Lead - Front Desk

Hotels; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Guest Services Executive to provide exceptional reception services. The role involves assisting guests from check-in through checkout while maintaining high customer service standards. Ideal candidates will have a high school certificate, previous experience in a customer-focused role, and a positive attitude. The position promises a dynamic work environment focused on teamwork and guest satisfaction.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Excellent grooming standards.

Responsibilities

• Provide reception services for guests from check-in through checkout.
• Achieve positive outcomes from guest queries efficiently.
• Maximize room occupancy and utilize upselling techniques.

Skills

Customer service

Communication skills

IT proficiency

Cash handling

Education

High school certificate or equivalent

Job description

A leading hospitality company in Abu Dhabi is seeking a Guest Services Executive to provide exceptional reception services. The role involves assisting guests from check-in through checkout while maintaining high customer service standards. Ideal candidates will have a high school certificate, previous experience in a customer-focused role, and a positive attitude. The position promises a dynamic work environment focused on teamwork and guest satisfaction.