Guest Experience Front Desk Agent

AccorHotel; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Front Desk Agent to be the friendly face and welcoming voice for guests. Responsibilities include greeting guests, facilitating check-ins, and providing information about hotel services. Ideal candidates should possess strong customer service skills, previous Front Desk experience, and the ability to work various shifts. The role demands excellent communication skills, teamwork, and fluency in English. This is a full-time on-site position with a commitment to diversity and inclusion.

Qualifications

• Service-focused personality essential; previous Front Desk experience preferred.
• Available for various shifts including weekends and holidays.
• Strong communication and interpersonal skills required.
• Ability to manage conflicting priorities under pressure.

Responsibilities

• Greet guests, facilitate smooth check-in/check-out processes.
• Handle room reservations and special requests.
• Provide excellent customer service, addressing guest inquiries and concerns.
• Process payments and handle financial transactions accurately.
• Relay messages between guests and hotel departments.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Problem-solving

Fluency in English

Tools

Opera

Job description

A leading hotel chain in Abu Dhabi is seeking a Front Desk Agent to be the friendly face and welcoming voice for guests. Responsibilities include greeting guests, facilitating check-ins, and providing information about hotel services. Ideal candidates should possess strong customer service skills, previous Front Desk experience, and the ability to work various shifts. The role demands excellent communication skills, teamwork, and fluency in English. This is a full-time on-site position with a commitment to diversity and inclusion.