Guest Experience Director

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai seeks a Property Manager on Duty to oversee operations and ensure exceptional guest service. The candidate will manage daily activities, resolve guest issues, and supervise front desk operations. Candidates should have a minimum of two years in guest services and strong leadership skills. This position includes staff supervision and a focus on customer satisfaction to enhance overall guest experiences. Competitive salary and opportunities for professional development are provided.

Qualifications

• Minimum two years of experience in guest services front desk or related area.
• Ability to handle complaints and resolve conflicts effectively.
• Experience in leading and mentoring staff for performance improvement.

Responsibilities

• Oversee all property operations and guest relations as Manager on Duty.
• Ensure high levels of hospitality and service provided.
• Supervise all day-to-day operations and manage service flow.

Skills

Interpersonal skills

Communication skills

Leadership

Customer service

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management

Job description

A leading hotel chain in Dubai seeks a Property Manager on Duty to oversee operations and ensure exceptional guest service. The candidate will manage daily activities, resolve guest issues, and supervise front desk operations. Candidates should have a minimum of two years in guest services and strong leadership skills. This position includes staff supervision and a focus on customer satisfaction to enhance overall guest experiences. Competitive salary and opportunities for professional development are provided.