Guest Experience Architect: Elevate Service & Moments

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai seeks a Guest Services Manager to enhance guest experiences through high-quality service and effective complaint resolution. You’ll oversee daily operations, design customer service programs, and manage a team. Ideal candidates have a Bachelor's degree in Hospitality, with 2-4 years of relevant experience in hospitality. Strong communication and customer service skills are essential. Enjoy numerous employee benefits including hotel stays and discounts.

Benefits

Free stays at 25hours hotels for ten nights a year

Generous discounts at bars and restaurants

Offers from cooperation partners

Staff parties and events

Qualifications

• 2 to 4 years of experience in a Guest Services Manager role in international hospitality.

Responsibilities

• Prepare all activities for hotel guests according to standards.
• Handle customer complaints and feedback per company policies.
• Design customer service programs and events to enhance guest experience.
• Supervise daily operations of Guest Services.

Skills

Strong communication and interpersonal skills

Strong customer service orientation

Excellent ability in using Voice Mail Systems Internet Protocol Television (IPTV)

Computer literacy and very good MS Office skills

Education

Bachelors Degree of Hospitality or relevant field

Job description

A leading hotel chain in Dubai seeks a Guest Services Manager to enhance guest experiences through high-quality service and effective complaint resolution. You’ll oversee daily operations, design customer service programs, and manage a team. Ideal candidates have a Bachelor's degree in Hospitality, with 2-4 years of relevant experience in hospitality. Strong communication and customer service skills are essential. Enjoy numerous employee benefits including hotel stays and discounts.