Guest Experience Agent & Royal Service Dispatcher

Fairmont Hotels & Resorts; Dibba Al Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dibba Al Fujairah is seeking a Telephone Operator to provide exceptional service and manage guest communications. The ideal candidate must have previous experience in a similar role, possess outstanding guest services skills, and be able to thrive in a fast-paced environment. Additionally, familiarity with Microsoft Windows applications and the Opera Property Management System is beneficial. Join a dynamic team dedicated to luxury excellence.

Qualifications

• Previous role as a Telephone Operator is a must.
• Outstanding guest services skills and sophisticated verbal communication skills required.
• Ability to handle a multitude of tasks and Guest requests.

Responsibilities

• Provide professional, friendly, and engaging service.
• Process calls and emails efficiently.
• Assist guests with information and services.
• Maintain confidentiality and information accuracy.

Skills

Guest services skills

Verbal communication skills

Organizational skills

Interpersonal skills

Problem solving abilities

Ability to work under pressure

Teamwork

Fluency in English

Tools

Microsoft Windows applications

Opera Property Management System

Job description

A luxury hotel brand in Dibba Al Fujairah is seeking a Telephone Operator to provide exceptional service and manage guest communications. The ideal candidate must have previous experience in a similar role, possess outstanding guest services skills, and be able to thrive in a fast-paced environment. Additionally, familiarity with Microsoft Windows applications and the Opera Property Management System is beneficial. Join a dynamic team dedicated to luxury excellence.