Guest Experience Agent - Proactive VIP Service & Concierge

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality firm in Dubai is seeking a dedicated Front Office staff member who thrives in customer service. Responsibilities include managing guest inquiries, ensuring service standards, and maintaining professional relationships with colleagues. The ideal candidate should possess excellent communication skills and be adaptable to shifts, including weekends and holidays. Previous experience in hotel operations is preferred.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office operations is preferred.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Anticipate guest needs and handle inquiries.
• Ensure the highest standards in guest service.
• Keep supervisors informed of all guest feedback.

Skills

Customer service orientation

Excellent communication skills

Adaptability to new procedures

Team player

Fluency in English

Knowledge of hospitality standards

Tools

Microsoft Office

Property Management Systems (PMS)

Job description

A leading hospitality firm in Dubai is seeking a dedicated Front Office staff member who thrives in customer service. Responsibilities include managing guest inquiries, ensuring service standards, and maintaining professional relationships with colleagues. The ideal candidate should possess excellent communication skills and be adaptable to shifts, including weekends and holidays. Previous experience in hotel operations is preferred.