Guest Experience Agent

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Dubai is seeking a Guest Experience Agent to enhance guest satisfaction and ensure memorable stays. This position requires proactive engagement with guests, delivering a range of services while adhering to company policies. Candidates should have a high school diploma and a commitment to professional appearance and communication. The role emphasizes creating a safe workplace and providing exceptional service. Opportunities for professional development in a diverse environment are supported.

Qualifications

• Ability to create a memorable guest experience.
• Must be proactive in delivering services for guests.
• Professional appearance and communication.

Responsibilities

• Guide guests through their entire stay.
• Address guest requests and operational needs.
• Ensure a safe workplace and uphold quality standards.

Education

High school diploma or G.E.D. equivalent

Job description

Guest Experience Agent (Guest Relations Agent)

Marriott Hotels Resorts | Dubai, Emirate of Dubai, AE

17-Jan-2026

Description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience: Unclear Seniority

Apply Now