Guest Communications & Operations Agent

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international hospitality group is seeking a dedicated officer in Ras Al Khaimah to manage guest requests and communications. Candidates should have at least 1 year of experience in the hospitality industry, strong communication skills in English and Russian, and the ability to speak Arabic. This full-time position requires proficiency in property management systems and excellent interpersonal skills.

Qualifications

• At least 1 year of experience in the Hospitality/Service Industry.
• Good spoken and written English/Russian.
• Ability to read and speak Arabic/Russian.
• Familiarity with computer software including POS or PMS system.
• Excellent management and communication skills.

Responsibilities

• Complete tasks outlined on the Officer Shift Checklist.
• Report equipment defects to vendors.
• Attend to complaints and inquiries.
• Monitor job statuses in Guest Request Management system.
• Ensure accuracy of call charges and monitor hotel systems.

Skills

Communication skills

Interpersonal skills

Management skills

Problem-solving

Computer knowledge

Education

O level with 5 credits or Diploma

Tools

PBX system

Voicemail system

PMS system

Job description

A leading international hospitality group is seeking a dedicated officer in Ras Al Khaimah to manage guest requests and communications. Candidates should have at least 1 year of experience in the hospitality industry, strong communication skills in English and Russian, and the ability to speak Arabic. This full-time position requires proficiency in property management systems and excellent interpersonal skills.