Group Housing Coordinator

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain in Dubai is seeking a dedicated individual to handle reservations and group bookings. This role involves processing group rooming lists and managing billing data, all aimed at enhancing guest satisfaction. The ideal candidate should be proficient with hotel property management systems and have a strong customer service background. We offer competitive benefits, including training, career progression, and discounts on accommodations globally.

Benefits

World class training and development

Discounted accommodation in over 8000 hotels

Medical and Life insurance

Qualifications

• Experience in reservations processing and customer service.
• Familiarity with hotel property management software.
• Ability to manage group bookings and billing effectively.

Responsibilities

• Process reservations, changes, and cancellations accurately.
• Classify and summarize rooming and billing data.
• Coordinate with other departments for efficient operations.

Job description

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the citys lively downtown district with modern luxury and awardwinning service. Soaring above Sheikh Zayed Road our bustling and dynamic 5star hotel is one of the tallest in the world consisting of two towers with 1608 rooms and boasts aweinspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese Italian Indian and Thai cuisine. For those planning an event in downtown Dubai UAE our hotel offers 80000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation meals on duty Transportation and:
  • World class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8000 hotels all over the world. Yes 8000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your daytoday tasks.

OUR EXPECTATIONS FROM THE ROLE:

Rooms Reservations Processing

• Accurately process reservations changes and cancellations via correspondence of group rooming lists or by any other media so selected by group client and approved by the hotel.
• Load group blocks in MARSHA and Opera including booking suites following the established booking procedures.
• Accurately process VIP and staff reservations including complimentary rooms.
• Review group resumes and group cover sheets and rooming lists to ensure accuracy and fulfill any special requests.
• Be able to process and build/take from blocks for affiliate groups including tracking and maintaining inventory.
• Accurately update forecast Snapshots in Opera including own individual groups

General Rooming and Group Billing

• Classify record and summarize rooming and billing data to compile and keep rooming and billing records.
• Understand and facilitate the process of overflow rooms with Event Manager and group contact.
• Attend all preconvention meetings related to specific group and housing procedures.
• Be available on the major arrival dates for all assigned groups including assisting the front desk with any issues that arise regarding group.
• Communicate weekly with Revenue Managers and Event Managers as to the status of the groups.
• Work closely with group contacts maintaining open lines of communication regarding changes in status of each group i.e. pickup slippage cutoff dates etc.

Documentation/Reporting

• Record store and/or analyze information using property software.
• Check figures postings and documents for correct entry mathematical accuracy and proper codes.
• Organize secure and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
• Complete reports as specified.

Managing events

• Manages bedrooms only groups.
• Manages other Familiarization reservations and social event reservations as requested.
• Performs other related tasks as assigned by management.

Assists Management

• Coordinate tasks and work with other departments to ensure that the department runs efficiently.
• Performs other related tasks as assigned by management.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

IC