Group Head of Shared Services: Transformation & Digital Delivery

Madison Pearl; Dubai; On-site; AED 440,000 - 625,000; Full time

Job summary

A leading banking group is seeking a highly experienced Group Head of Shared Services to drive operational excellence and service innovation. This pivotal leadership role involves building a scalable, efficient Shared Services function supporting HR, Finance, Operations, and IT. The ideal candidate will have over 12 years of experience in Shared Services within banking, proven success in managing large teams, and expertise in process excellence. Attractive compensation package and long-term growth potential are offered.

Benefits

Competitive leadership compensation package

Long-term growth potential

Qualifications

• 12–18+ years of experience in Shared Services, Operations, or Transformation within banking.
• Proven success in leading large teams and multi-country operations.
• Strong expertise in process design, automation, and digital service delivery.

Responsibilities

• Drive operational excellence and service innovation across group entities.
• Establish SLAs and KPIs for reliable service delivery.
• Partner with executives to align on priorities and deliver value-added services.

Skills

Leadership

Operational Excellence

Change Leadership

Stakeholder Management

Service Management

Education

Bachelor’s degree in Business, Finance, Operations or related field

Master’s degree (preferred)

Job description

A leading banking group is seeking a highly experienced Group Head of Shared Services to drive operational excellence and service innovation. This pivotal leadership role involves building a scalable, efficient Shared Services function supporting HR, Finance, Operations, and IT. The ideal candidate will have over 12 years of experience in Shared Services within banking, proven success in managing large teams, and expertise in process excellence. Attractive compensation package and long-term growth potential are offered.