Ground Operations Supervisor - DWC Airport

BEOND; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading aviation company is seeking a Ground Operations Supervisor to oversee aircraft turnarounds at Dubai (DWC). The ideal candidate will ensure safe and efficient ground operations while supervising outsourced ground handling services. This position requires 4–6 years of experience in ground operations with at least 2 years in a supervisory role. Strong organizational skills and knowledge of aviation regulations are essential for effective performance. The role offers a dynamic work environment with a focus on operational excellence.

Qualifications

• Minimum 4–6 years in airline ground operations, ramp, or station operations.
• At least 2 years in a supervisory or coordination role.
• Hands-on experience in aircraft turnaround coordination.
• Knowledge of aviation regulations and ground handling standards.

Responsibilities

• Supervise and coordinate aircraft turnarounds at Dubai (DWC).
• Oversee outsourced ground handling services and ramp activities.
• Act as operational interface between ground handling agent and flight crew.
• Monitor operations performance, manage delays, and improve OTP.
• Ensure compliance with Beond procedures and local regulations.

Skills

Ground operations coordination

Organizational skills

Airside safety requirements

Operational risk management

Education

Diploma or Bachelor’s degree in Aviation, Operations, or related field

Job description

Beond is seeking a Ground Operations Supervisor to oversee and coordinate Ground operations atDubai (DWC), ensuring safe, compliant, and efficient aircraft turnarounds.

This role provides continuous on-site supervision of outsourced ground handling activities, with a focus onturnaround control, service provider oversight, and on-time performance (OTP).

Liaise with internal stakeholders and external partners to manage day-of-operations, address irregularities, and support consistent operational performance and passenger experience at DWC.

Responsibilities

• Provide on-site supervision and coordination of aircraft turnarounds atDWC, ensuring safe, compliant, and timely ground operations.
• Oversee outsourced ground handling services, including ramp activities, aircraft servicing, fueling coordination, load control, and baggage handling.
• Act as the primary operational interface between the ground handling agent, flight crew, and OCC during ground time.
• Monitor ground operations performance andactively manage delays, with particular focus on turnaround milestones and OTP improvement.
• Ensure passenger handling processes support a consistent and professional experience from check-in through boarding, in coordination with the handling agent.
• Liaise with airport authorities, service providers, and internal stakeholders to ensure compliance with Beond procedures, and local regulations.
• Identify operational risks, service deficiencies, and non-compliances, and initiate immediate corrective actions where required.
• Support investigations, reporting, and follow-up actions related to delays, incidents, or operational irregularities.
• Provide regular operational feedback and performance reports to Head of Ground Operations and Ground Operations Manager Outstations.

Qualifications

• Diploma or Bachelor’s degree inAviation, Operations, or a related field (relevant operational experience may be accepted in lieu of formal qualification).
• Minimum4–6 years of experiencein airline ground operations, ramp, load control, or station operations, with at least 2 years in a supervisory or coordination role.
• Demonstrated hands-on experience inaircraft turnaround coordination, including oversight of ramp operations, passenger handling, baggage, and outsourced ground services.
• Working knowledge ofaviation regulations, airside safety requirements, and ground handling standards, with exposure to IOSA or similar audit frameworks considered an advantage.
• Strong organizational skills with the ability toprioritize tasks, manage competing operational demands, and maintain situational awarenessduring live operations.
• Ability to perform effectively in a fast-paced, disruption-prone operational environment, including irregular operations and time-critical decision-making.