Global SaaS Support & Troubleshooting Analyst

JAGGAER; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology solutions company in Dubai is seeking a GCC Analyst to provide exceptional customer support. You will manage support tickets, troubleshoot technical issues, and ensure timely resolutions. The ideal candidate has a Bachelor’s degree in a related field and 1–3 years of experience in technical or customer support. Strong problem-solving skills and proficiency in English and Arabic are essential for success in this role. Join us to be part of a collaborative and empowering work environment.

Benefits

Flexible work environment

Empowering culture

Great benefits

Qualifications

• 1–3 years’ experience in technical or customer support, preferably in SaaS or enterprise software.
• Familiarity with enterprise systems, APIs, integrations, and data management is a plus.
• Ability to work under pressure, manage multiple cases, and prioritize effectively.

Responsibilities

• Manage incoming support tickets from customers, suppliers, and internal teams.
• Investigate and resolve functional and technical issues related to Jaggaer solutions.
• Act as the primary contact for customers throughout the case lifecycle.

Skills

Problem-solving skills

Analytical skills

Communication skills (English)

Communication skills (Arabic)

Customer service orientation

Education

Bachelor’s degree in Computer Science, Information Systems, Business, or related field

Job description

A technology solutions company in Dubai is seeking a GCC Analyst to provide exceptional customer support. You will manage support tickets, troubleshoot technical issues, and ensure timely resolutions. The ideal candidate has a Bachelor’s degree in a related field and 1–3 years of experience in technical or customer support. Strong problem-solving skills and proficiency in English and Arabic are essential for success in this role. Join us to be part of a collaborative and empowering work environment.