Global Key Account Manager

AccorCorpo; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader is seeking a Global Account Lead in Dubai to drive strategic revenue growth across multinational Corporate and MICE accounts. Responsibilities include developing account plans, leading RFI/RFP cycles, and managing stakeholder communications. The ideal candidate has 5-10 years of experience in hospitality, strong influencing skills, and a proven background in managing complex global accounts. Join a dynamic and innovative environment dedicated to excellence.

Benefits

Opportunities for growth

Dynamic multicultural environment

Impactful projects shaping customer experiences

Qualifications

• 5-10 years of commercial experience in hospitality, travel or related industries.
• Proven experience in managing multinational corporate portfolios.
• Strong understanding of global RFI/RFP processes and pricing.

Responsibilities

• Own global strategy performance and growth for corporate accounts.
• Lead the global RFI/RFP cycle ensuring alignment.
• Drive global commercial strategy for MICE accounts.

Skills

Commercial experience in hospitality

Understanding of hotel operations

Influencing skills

Multinational corporate portfolio management

Dynamic pricing and distribution knowledge

Job description

This role is responsible for driving strategic global revenue growth across a portfolio of high-value multinational Corporate and MICE accounts. The Global Account Lead translates Accors commercial priorities across Business Travel and Meetings & Events into clear measurable actions across hotels regions and global stakeholders.

Strategic Global Account Leadership

• Own global strategy performance and growth for assigned multinational Corporate & MICE accounts.
• Develop account plans with clear revenue targets share-shift priorities market penetration strategies and stakeholder frameworks.
• Act as the global integrator to ensure consistent execution across regions and brands.
• Influence regional teams through structured insights forecasts and prioritisation based on client potential and market dynamics.

Annual RFI / RFP Leadership

• Lead the global RFI/RFP cycle end-to-end ensuring alignment with pricing distribution sustainability and loyalty frameworks.
• Shape bid strategy with regions to improve win rates and defend share.
• Govern all submissions ensuring accuracy of LRA dynamic pricing content and availability.
• Deliver post-RFP analytics covering win/loss drivers pricing gaps competitive benchmarks and forward opportunities.

Global MICE & Meetings Strategy

• Drive global commercial strategy for MICE accounts including RFP consolidation lead management and contracting.
• Build relationships with global agencies and event owners to secure group blocks and repeat event pipelines.
• Partner with regional MICE hubs to ensure operational consistency compliance and turnaround times.

Cross-Regional Execution & Integration

• Translate global strategy into concrete actions across MEA/APAC Europe and the Americas.
• Lead Global Business Reviews (QBRs) with internal stakeholders and clients.
• Ensure hotels execute with precision on rates availability contracting loyalty delivery and service standards.
• Provide regional guidance on pricing integrity contract compliance and market nuances.

Stakeholder Management & Strategic Communication

• Deliver clear data-driven performance updates to DOS SVP Global Sales and regional leadership.
• Prepare executive-level performance summaries strategic briefs and commercial insights.
• Coordinate cross-regional alignment and maintain consistent communication with client stakeholders.

Change Leadership Account Development & Innovation

• Identify opportunities to modernise Corporate & MICE engagement through tools data digital workflows and commercial levers.
• Introduce initiatives to increase loyalty contribution accelerate direct booking behaviour and enhance client experience.
• Support client-aligned sustainability and ESG initiatives across Corporate and MICE programmes.

Qualifications

• 510 years commercial experience in hospitality travel or related industries with strong understanding of hotel operations sales marketing and distribution.
• Proven experience managing multinational corporate portfolios across hospitality MICE airlines or travel procurement.
• Demonstrated success growing complex global accounts and driving multi-market revenue and share shift.
• Deep knowledge of global RFI/RFP processes LRA & dynamic pricing distribution MICE contracting and TMC/agency workflows.
• Strong influencing skills across regions brands and senior client stakeholders.
• Experienced in building multi-year global account strategies and driving disciplined regional execution across sales revenue distribution and loyalty.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why Join Us

• Be part of a global hospitality leader committed to innovation and excellence.
• Drive impactful projects that shape customer experiences
• Work in a dynamic multicultural environment with opportunities for growth.

Remote Work :

No

Employment Type :

Full-time