Monitoring Program Manager

Virtusa; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial services firm in Dubai is seeking a Cards Fraud Transaction Monitoring Program Manager. This role is pivotal in leading and ensuring compliance with the fraud monitoring program across card products. The ideal candidate will possess strong program management skills and experience engaging with complex stakeholders. Qualifications include a Bachelor’s degree and preferred PMP or PgMP certification, along with knowledge of fraud risk frameworks.

Qualifications

• Proven experience in managing large-scale, multi-stakeholder programs in financial services or technology.
• Familiarity with fraud risk management and transaction monitoring in compliance with UAE regulations.
• Exceptional stakeholder management and influencing skills.

Responsibilities

• Monitor program risks and implement mitigation plans.
• Establish financial governance by tracking budgets across all phases.

Skills

Program Management Expertise

Domain Knowledge

Leadership & Communication

Technical Acumen

Education

Bachelor’s degree in Business, Finance, or Technology

Job description

Overview

Job Title: Cards Fraud Transaction Monitoring Program Manager
Location: Dubai

Executive Summary We are seeking a Cards Fraud Transaction Monitoring Program Manager to lead the strategic delivery and governance of our fraud monitoring program across card products in the UAE. This role focuses on program leadership, stakeholder engagement, and structured execution, ensuring compliance with regulatory and card scheme requirements while driving technology and process enhancements. The ideal candidate will have proven experience in managing complex, multi-stakeholder programs within financial services, strong governance and risk management skills, and the ability to influence senior stakeholders. PMP or PgMP certification and familiarity with fraud risk frameworks are highly desirable.

Classification: RAKBANK-Internal

Responsibilities

• Monitor program risks, maintain risk registers, and implement mitigation plans.
• Establish robust financial governance by tracking budgets across all phases, maintaining accurate PAR references.

Required Skills & Experience

• Program Management Expertise – Proven experience in managing large-scale, multi-stakeholder programs in financial services or technology. Strong knowledge of program governance, PMO standards, and delivery methodologies (Agile/Waterfall).
• Domain Knowledge – Familiarity with fraud risk management, transaction monitoring, and card payment ecosystems. Understanding of regulatory frameworks and compliance requirements in the UAE.
• Leadership & Communication – Exceptional stakeholder management and influencing skills. Ability to present complex information clearly to senior executives and regulators.
• Technical Acumen – Experience with fraud detection platforms, rule engines, and data analytics tools is a plus. Strong understanding of HMS (Host Management System) and Cloud Integration frameworks, particularly in environments managed through Vendor Managed Cloud solutions.
• Experience in coordinating with vendors for cloud-hosted platforms and ensuring compliance with security and performance standards.

Qualifications

• Bachelor’s degree in Business, Finance, or Technology; PMP or PgMP certification preferred.