Front Office Team Leader – Luxury Resort Service Mastery

Atlantis Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury experiential resort in Dubai is seeking a Team Leader for the Front Office. In this role, you will manage day-to-day front office and lobby operations while ensuring high standards of service. We are looking for candidates with a Bachelor’s degree in Hospitality Management or equivalent experience, along with at least 2 years in a similar position in a luxury setting. The position offers a competitive, tax-free salary in AED and benefits including food privileges and health insurance.

Benefits

Competitive salary

Food and beverage privileges

Health insurance with dental

Annual flights home

Incentive program

Qualifications

• Bachelor’s degree in Hospitality Management or a related field, or equivalent housekeeping experience.
• Minimum of 2 years in a similar role within a luxury property.
• Ability to contribute to and deliver against a business strategy.

Responsibilities

• Maintain and action day-to-day front office and lobby activities.
• Communicate with Housekeeping and Call Center to ensure seamless guest service.
• Provide courteous, professional, efficient, and flexible service.

Skills

Guest service

Communication

Front office operations

Education

Bachelor’s degree in Hospitality Management or related field

Job description

A luxury experiential resort in Dubai is seeking a Team Leader for the Front Office. In this role, you will manage day-to-day front office and lobby operations while ensuring high standards of service. We are looking for candidates with a Bachelor’s degree in Hospitality Management or equivalent experience, along with at least 2 years in a similar position in a luxury setting. The position offers a competitive, tax-free salary in AED and benefits including food privileges and health insurance.