Front Office Supervisor

Grand SwissBelhotel Waterfront; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in the United Arab Emirates is seeking an experienced Front Office Supervisor. The role requires prior experience in a similar position, preferably with 3 years of experience. Successful candidates will have excellent leadership and communication skills, the ability to handle guest complaints professionally, and familiarity with PMS software. A positive attitude and flexibility to work shifts are essential. This is an excellent opportunity to lead a dynamic front office team.

Qualifications

• Prior experience as a Front Office Supervisor or similar role (3 years preferred).
• Excellent leadership and communication skills.
• Strong organizational and problem-solving abilities.

Responsibilities

• Supervise the front office operations.
• Handle guest complaints and inquiries professionally.
• Ensure smooth and efficient check-in and check-out processes.

Skills

Leadership skills

Communication skills

Organizational skills

Problem-solving abilities

Guest complaint handling

Professional demeanor

Flexibility to work in shifts

Tools

PMS Property Management System

Job description

Requirements

• Prior experience as a Front Office Supervisor or similar role (3 years preferred)
• Excellent leadership and communication skills
• Strong organizational and problem‑solving abilities
• Knowledge of PMS Property Management System software
• Ability to handle guest complaints diplomatically
• Positive attitude and professional demeanor
• Flexibility to work in shifts

Front Office Supervisor • United Arab Emirates