Front Office Supervisor

TALENTMATE; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality brand in Ras Al Khaimah is seeking a Front Office Supervisor to manage daily operations and ensure a high-quality guest experience. The ideal candidate will have previous supervisory experience in a luxury environment, excellent leadership skills, and a strong focus on guest service. This position offers a competitive package and opportunities for development.

Benefits

Competitive salary

Development opportunities

Creative work environment

Qualifications

• Previous experience in front office supervision or a similar role in luxury hotels or resorts.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Supervise and support the front office team, ensuring smooth operations.
• Handle guest inquiries and complaints promptly and professionally.
• Ensure adherence to health, safety, and hygiene standards.

Skills

Leadership skills

Guest service orientation

Multitasking abilities

Conflict resolution

Tools

PMS Systems

POS Systems

Job description

Overview

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in fashion and luxury, delivering playful, stylish, and bold hospitality. As a Front Office Supervisor at SO/ Ras Al Khaimah, you will assist in managing the daily operations of the front office team, ensuring exceptional guest experiences from arrival to departure. You will supervise and guide front desk staff, monitor service quality, and help uphold SO/ brand standards.

Key Responsibilities

• Supervise and support the front office team, including receptionists, guest service agents, and bell staff, ensuring smooth operations.
• Assist in managing check-in and check-out processes, ensuring accuracy, efficiency, and a positive guest experience.
• Handle guest inquiries, requests, and complaints promptly and professionally, escalating to management as needed.
• Ensure accurate processing of reservations, room assignments, and billing through the PMS and POS systems.
• Monitor front office service quality and staff performance, providing coaching, training, and feedback.
• Support staff scheduling and workflow planning to maintain efficient coverage during peak and off-peak periods.
• Maintain knowledge of hotel services, facilities, promotions, and local area information to provide accurate assistance to guests.
• Coordinate with housekeeping, concierge, and other departments to ensure seamless service delivery.
• Ensure adherence to health, safety, and hygiene standards at the front desk and lobby area.
• Assist in auditing and reporting daily front office activities, including room occupancy, revenue, and guest feedback.
• Uphold the SO/ brand image through professional appearance, confident demeanor, and exemplary guest interactions.
• Promote upselling opportunities and hotel services to enhance guest experience and hotel revenue.

Qualifications

• Previous experience in front office supervision or a similar role in luxury hotels or resorts.
• Strong leadership, team management, and interpersonal skills.
• Excellent guest service orientation with problem-solving and conflict resolution abilities.
• Knowledge of PMS systems, POS systems, reservations procedures, and front office operations.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Professional appearance, confident demeanor, and alignment with SO/ brand personality.
• Fluency in English; additional languages are an advantage.
• Strong organizational, multitasking, and communication skills.
• Ability to maintain composure under pressure and lead by example.

What We Offer

• The opportunity to join an international, innovative, and fast-growing group, committed to building new hotels and creating a global brand.
• The chance to challenge the norm in a creative and rewarding environment.
• A team passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and ample development opportunities.