Front Office Supervisor

Accor Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A renowned hotel group in Dubai is seeking a Front Office Supervisor to oversee daily operations of the reception team. You will ensure exceptional service delivery, manage staff rosters, and coordinate room assignments. The ideal candidate has supervisory experience in hospitality, strong organizational skills, and is customer-oriented, with proficiency in Opera PMS. This position is full-time and requires flexibility to work various shifts.

Qualifications

• Prior experience in a supervisory front office role within a hotel or resort.
• Strong organizational, scheduling, and multitasking skills.
• Presentable, calm under pressure, and customer-oriented.

Responsibilities

• Oversee the daily operations of the reception team.
• Create and manage weekly rosters and attendance tracking.
• Handle special room requests and manage guest preferences.

Skills

Leadership

Organizational skills

Customer service

Communication

Tools

Opera PMS

Microsoft Windows

Job description

Job Details:

Job Location: Dubai, UAE
Industry: Hotel / Resort / Lodging
Function: Receptionist / Front Desk
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Position Overview:

As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience.

What You ll Do:

* Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff
* Create and manage weekly rosters, attendance tracking, and leave calendars
* Coordinate room assignments and verify guest details and payment methods
* Oversee night shift duties including system audits and daily date rollovers
* Lead daily team briefings and service improvement sessions
* Collaborate closely with Housekeeping and other departments for operational efficiency
* Handle special room requests, inspect VIP rooms, and manage guest preferences
* Address guest concerns with professionalism and ensure prompt resolution
* Maintain updated guest documentation and reservation accuracy in Opera PMS

Ideal Profile:

* Prior experience in a supervisory front office role within a hotel or resort
* Strong organizational, scheduling, and multitasking skills
* Proficient in Microsoft Windows and Opera property management system
* Presentable, calm under pressure, and customer-oriented
* Excellent communication and team leadership capabilities
* Flexible to work across different shifts including nights and weekends

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