Front Office Operational Intern - Waldorf Astoria Ras Al Khaimah

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; AED 25,000 - 60,000; Full time

Job summary

A global hospitality company is seeking a Front Office Operational Intern to assist with daily operations at their Ras Al Khaimah location. The successful candidate will enhance their customer service skills while managing reception tasks and engaging with guests. This internship provides a great opportunity to gain hands-on experience in hotel management.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and commitment to customer service.
• Ability to work independently and within a team.

Responsibilities

• Assist in daily Front Office operations.
• Ensure efficient reception management.
• Respond to Guest queries and provide high-level service.

Skills

Customer service

Communication skills

IT proficiency

Job description

Overview

Front Office Operational Intern - Waldorf Astoria Ras Al Khaimah (HOT0BVLX)

Work Locations

Waldorf Astoria Ras Al Khaimah, Vienna Street Ras Al Khaimah 99999

A Front Office Operational Intern assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

What will I be doing?

As Front Office Operational Intern, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Operational Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Ensure accurate and efficient running of reception including check in/out procedures
• Respond to Guest queries in a timely and efficient manner
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Answer switchboard calls, as required
• Ensure all Guest deliveries and messages are received effectively and efficiently
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Attend appropriate training courses, when required
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with Team Members
• Work with your Manager to identify a specific project to complete during your internship placement

What are we looking for?

As a Front Office Operational Intern serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job: Guest Services, Operations, and Front Office