Front Office Manager - Luxury Resort & Residences

Jumeirah Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality brand is seeking a Manager for its Front Office team at Jumeirah Marsa Al Arab Residences in Dubai. The role involves fostering a positive environment, coaching team members, overseeing operational systems, and improving guest satisfaction. Ideal candidates will have luxury hospitality experience, a relevant degree, and strong Microsoft Office skills. The benefits package includes tax-free salary, shared accommodation, and healthcare among others.

Benefits

Supportive and inclusive work environment

Access to Learning & Development programmes

Opportunities for internal mobility

Colleague discounts on food, beverage, and hotel stays

Company-provided shared accommodation

Comprehensive healthcare and life insurance

Paid annual leave and flight from your home country

Performance-based incentives

Competitive tax-free salary

Qualifications

• A few years of luxury hospitality experience in a similar role is required.
• Software competencies in Microsoft Office programs (Intermediate | Advanced).
• Technical and soft skills are necessary.
• Additional languages will be a big advantage.

Responsibilities

• Foster a positive work environment and promote teamwork.
• Delegate tasks and coach colleagues for professional growth.
• Oversee the Opera system for accuracy in profiles and reservations.
• Analyze Guest Satisfaction Reports for service improvement.
• Handle guest complaints and feedback appropriately.
• Prepare departmental budget to optimize revenue and control expenses.

Skills

Luxury hospitality experience

Microsoft Office programs

Technical and soft skills

Additional language

Education

BSc in Hospitality or relevant field

Job description

A leading luxury hospitality brand is seeking a Manager for its Front Office team at Jumeirah Marsa Al Arab Residences in Dubai. The role involves fostering a positive environment, coaching team members, overseeing operational systems, and improving guest satisfaction. Ideal candidates will have luxury hospitality experience, a relevant degree, and strong Microsoft Office skills. The benefits package includes tax-free salary, shared accommodation, and healthcare among others.