Front Office Manager

Terra Solis Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury desert resort in Dubai is seeking a Front Office Manager to oversee efficient operations and guest satisfaction. You will be responsible for supervising the front office team, ensuring smooth processes from check-in to check-out, and maximizing revenue through effective management strategies. The ideal candidate has experience in a four- or five-star hotel setting and exhibits strong customer service and multitasking skills. Join our dynamic team dedicated to outstanding hospitality.

Qualifications

• Two (2) years minimum experience in similar position in a five- or four-star hotel.

Responsibilities

• Manage the front office operations efficiently to ensure profitability.
• Coordinate with all departments for total guest satisfaction.
• Prepare Team Members to deliver an exceptional experience.
• Supervise the Front Office team to maximize revenue.

Skills

OPERA/Fidelio/WINHMS knowledge

Computer/MS Software Applications skill

Customer service oriented

Attention to Detail & Quality

Interpersonal Skills

Problem Solving and Decision Making

Ability to attend emergencies in a level-headed manner

Professionalism

Proactively assists customers

The ability to multitask

Job description

Tomorrowland presents Terra Solis Dubai, a brand-new desert destination.

REDISCOVER YOUR SERENITY - A magical oasis, away from all the noise, where you live to the rhythm of the sun

WAKE UP FROM A NIGHT UNDER THE STARS - A unique glamping experience in the Arabian Dunes

CELEBRATE LIFE BY THE POOL - A vibrant, yet relaxing pool scene

DELIGHTFUL TASTES & AROMAS - Exquisite restaurants serving tastes from around the world

Experience the light and warmth of extraordinaryhospitality

Job Description

• Responsible for the efficient management of the front office operations, including all related services to ensure profitability through proper planning, organizing, directing, implementing and control.
• Ensure ongoing liaising and coordinating with all departments of the entity to ensure total guest satisfaction.
• Ensure that Team Members are prepared and well-informed to deliver an exceptional experience to Guests from check-in through check-out.
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

Maintains a professional cohesive team by hiring, training, coaching, counseling and developing the most qualified individuals.

Qualifications

• OPERA/Fidelio/WINHMS knowledge
• Computer/MS Software Applications skill
• Proactively assists customers
• Ability to attend emergencies in a level-headed manner
• The ability to multitask
• Professionalism
• Attention to Detail & Quality
• Problem Solving and Decision Making
• Interpersonal Skills
• Customer service oriented

Additional Information

• Two (2) years minimum experience in similar position in a five- or four-star hotel.