Front Office Lead — Guest Experience & Operations

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group is seeking a Front Office Supervisor in Dubai to lead a team of front desk associates, oversee guest services, and ensure operational excellence. The ideal candidate must have at least 2 years of supervisory experience in a 5-star hotel, possess strong leadership and communication skills, and be proficient in hotel management software. This role demands attention to detail and the ability to handle various shifts. Join us for a rewarding career in an inclusive environment.

Benefits

Opportunities for career advancement

Inclusive workplace culture

Professional development opportunities

Qualifications

• Minimum of 2 years experience in a front office supervisory or management role in a 5-star hotel.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong problem-solving skills and the ability to handle stressful situations.
• Flexibility to work various shifts including weekends and holidays.

Responsibilities

• Supervise and lead a team of front desk associates.
• Oversee guest check-in and check-out processes.
• Address guest concerns and resolve any issues during their stay.
• Manage daily operations of the front office.
• Ensure adherence to company standards and policies.

Skills

Leadership skills

Communication abilities

Problem-solving skills

Attention to detail

Interpersonal skills

Education

Degree in Hospitality Management or related field

Tools

Hotel management software (e.g., Opera)

Microsoft Office Suite

Job description

A leading hotel group is seeking a Front Office Supervisor in Dubai to lead a team of front desk associates, oversee guest services, and ensure operational excellence. The ideal candidate must have at least 2 years of supervisory experience in a 5-star hotel, possess strong leadership and communication skills, and be proficient in hotel management software. This role demands attention to detail and the ability to handle various shifts. Join us for a rewarding career in an inclusive environment.