Front Office Data Entry Clerk

Rotana Hotels; Abu Dhabi; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is looking for a Front Office Data Entry Clerk. The role requires you to handle guest passport information, file documentation, and maintain efficient data handling practices. Ideal candidates will have exceptional communication skills, fluency in English and Arabic, and previous experience in a similar role. This position demands attention to detail and a strong customer focus, ensuring smooth operations and excellent service delivery.

Qualifications

• Previous experience in a similar position is ideal.
• Fluency in both written and spoken English and Arabic is required.
• Well-versed with computer skills.

Responsibilities

• Forward passport information of hotel guests to the Police Department.
• Pick up and file passport copies per day.
• Send necessary information using a computer and scanner.
• Maintain up to date knowledge of hotel services.

Skills

Fluency in English

Fluency in Arabic

Computer skills

Exceptional communication skills

Customer focus

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Office Data Entry Clerk you are responsible to forward passport information of hotel guests on the day of their arrival by email to the Police Department and your role will include key responsibilities such as:

Key Responsibilities

• Pick up passport copies at the designated area
• File all passport copies per day and hand it over to the concierge
• Work with computer and scanner to send all the necessary information
• Maintain an up to date knowledge of the hotel and services
• Prioritize and perform accordingly to ensure that data’s are handled immediately with speed and efficiency
• Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required

Education, Qualifications & Experience

You should ideally have previous experiences in a similar position. You must also have fluency in both written and spoken English, as well as Arabic and well versed with Computer skills.

Knowledge & Competencies

The ideal candidate will be an enthusiastic and committed individual who has exceptional communication skills and strives to finish every task promptly and accurately with an eye for detail. You are vibrant and innovative, outgoing and with a high aptitude for customer care, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

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