Front Office Coordinator

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Ras Al Khaimah is seeking a Front Office Coordinator to manage billing processes and support day-to-day front desk operations. The ideal candidate has experience in a hospitality environment, excellent communication skills, and a detail-oriented mindset. Responsibilities include invoice management, customer service, and collaboration with internal departments. This is a full-time position with no remote work option.

Qualifications

• Proven experience in a front desk or accounting role preferably in a luxury hotel.
• Strong understanding of billing and invoicing processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate billing processes and prepare invoices.
• Assist in tracking payments and resolving discrepancies.
• Provide front desk support and manage appointments.

Skills

Billing processes

Guest service

Communication skills

Multitasking

Attention to detail

Tools

PMS

POS

Microsoft Office

Job description

The Front Office Coordinator is a key member of the Front Office Team responsible for supporting the smooth and efficient day-to-day operations of the front desk. This role plays a vital part in managing administrative and financial-related tasks including billing invoicing and payment processing as well as assisting with administrative duties to ensure high-quality service delivery.

Key Responsibilities

• Coordinate and manage billing processes including the preparation and reconciliation of invoices
• Assist in tracking payments processing transactions and resolving billing discrepancies
• Assist in night audits and reconciliation of group billings meal allocations and checks.
• Maintain accurate financial and client records in accordance with company policies
• Provide front desk support including greeting visitors answering phones and managing appointments
• Liaise with internal departments to ensure seamless front office operations
• Support financial reporting and assist with audits or financial reviews as needed

Qualifications

• Proven experience in a front desk oraccountingrole preferably within a luxury resort or hotel environment
• Strong understanding of billing invoicing and general financial procedures
• Excellent communication and interpersonal skills with a focus on delivering exceptional guest service
• Proficient in front office software systems (e.g. PMS POS) and Microsoft Office Applications
• High attention to detail accuracy and organizational skills
• Ability to multitask prioritize responsibilities and work efficiently under pressure
• Professional appearance and demeanor with a customer-first mindset
• Flexibility to work varied shifts including weekends and holidays as needed

Remote Work

No

Employment Type

Full-time