Front Office Assistant

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Guest Experience Expert who will ensure guests have memorable experiences. Responsibilities include processing operational needs, addressing guest requests, and maintaining quality standards. Ideal candidates should have a high school diploma and strong customer service skills. This role requires physical activity such as standing and lifting up to 10 pounds without assistance.

Qualifications

• Must create a safe work environment and follow company policies.
• Strong focus on customer care and guest experience.

Responsibilities

• Process operational needs and address guest requests.
• Complete reports and share local area highlights.
• Ensure professional appearance and uphold quality standards.

Skills

Customer service skills

Problem-solving skills

Communication skills

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Our jobs arent just about giving guests a smooth checkin and checkout. Instead we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success: creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

Responsibilities

• Process operational needs and address guest requests to support a smooth stay.
• Complete reports and share highlights of the local area as part of the guest experience.
• Make transactions feel like part of the guest experience.
• Maintain a safe work environment and adhere to company policies and procedures.
• Uphold quality standards and ensure professional appearance and communications.
• Move about workspace and perform tasks requiring standing, walking, lifting, carrying, pushing, or pulling up to 10 pounds without assistance.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Equal Opportunity

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability, veteran status or other basis protected by applicable law.