Front Office Agent

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a full-time Front Desk Associate. The role involves registering guest arrivals, performing check-in/out procedures, and resolving guest inquiries. Ideal candidates should possess strong interpersonal skills, a proactive problem-solving approach, and enjoy working in a dynamic environment. Knowledge of hospitality procedures and good organizational skills are essential to ensure every guest has a positive impression during their stay.

Qualifications

• Proficient in plumbing pipe and gas fitting repair and maintenance.
• Ability to work independently with good interpersonal skills.
• Energetic and dynamic personality.

Responsibilities

• Register and room all guest arrivals according to established procedures.
• Perform check in check out and room change procedures.
• Attend to guests complaints inquiries and requests.

Skills

Interpersonal skills

Problem-solving

Repair skills

Job description

Responsibilities

• Register and room all guest arrivals according to established procedures
• Perform check in check out and room change procedures and ensure all data are accurately entered into the hotel system
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests personal and travelers checks and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Attend to guests request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and also Hotels Group Loyalty programs
• Attend to guests complaints inquiries and requests refer problems to supervisor/Assistant Manager if he/she unable to assist
• Is familiar with other Hyde properties so that guest indicating any next destination on the registration card can be sold an onward booking to another Hyde property
• Ensure that the guests depart the hotel with a positive impression of hotel service
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• When on night shift check night report prepare morning report and prepare all necessary forms for guest arrivals
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure front desk work area is kept clean and in an orderly state at all times
• Is fully aware of the Credit policy

Additional Information

Personal Attributes

• Proficient in plumbing pipe and gas fitting repair and maintenance plus basic knowledge of one other building operations skill set
• The ability to use all general repair tools read shop drawings and specifications make rough estimates of required materials.
• The ability to work independently with good interpersonal skills
• A creative practical and pro‑active approach to problem solving
• An energetic and dynamic personality

Remote Work : No

Employment Type : Full‑time