Front of House Receptionist

GEMS ROYAL DUBAI SCHOOL - DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent educational institution in Dubai is seeking a UAE National for a Front of House role. The successful candidate will be the first point of contact for the school, responsible for ensuring a high standard of customer service. Key responsibilities include answering inquiries, performing administrative tasks, and welcoming visitors. Candidates should possess strong English skills and excellent customer service capabilities. This position offers the opportunity to work within a dynamic team environment focused on enriching the school experience.

Qualifications

• Good English skills, written and spoken.
• Team player with positive collaboration.
• Excellent customer service skills.
• Proficient secretarial and computer skills.
• Ability to multi-task and cope with peaks of demand.
• Enjoy public face-to-face interactions with customers.

Responsibilities

• Answer the telephone and respond to enquiries.
• Perform general admin tasks on the computer.
• Provide information on location and admission procedures.
• Greet visitors and provide a positive welcome to the school.
• Maintain open lines of communication with parents.

Skills

Good English skills

Team player

Excellent customer service skills

Proficient secretarial skills

Advanced Microsoft Office skills

Ability to multi-task

Strong interpersonal skills

Excellent organizational skills

Education

High school diploma or higher

Job description

Overview

GEMS Royal Dubai School is seeking a UAE National for the Front of House team. The role is the first point of contact for the school, aiming for high standards of customer service. The successful candidate will work as part of a team and perform front-of-house duties.

Responsibilities

• Answer the telephone and respond to enquiries by phone, email or in person.
• Perform general admin tasks on the computer.
• Support the admissions team and PRE with school tours and/or administration tasks as required.
• Provide information on location, curriculum, admission procedures (including booking tours), tour information and school structure to ensure a quality customer service experience to callers or visitors.
• Respond to inquiries courteously and direct calls to appropriate school personnel as part of the customer service function.
• Greet visitors and provide a positive welcome to the school.
• Support Admissions by contacting inquiries and converting new leads to enrolments; update CRM and assist in enrolment events as required.
• Maintain open lines of communication with new and prospective parents, ensuring concerns and feedback are handled effectively and efficiently.
• Complete administration and secretarial tasks to support the Front of House team.
• Ensure adherence to GEMS policies, procedures and codes of conduct.
• Attend staff meetings and serve on committees as required.

Qualifications

• Good English skills, written and spoken.
• Team player with positive collaboration.
• Excellent customer service skills.
• Proficient secretarial and computer skills.
• Advanced Microsoft Office skills are an advantage.
• High school diploma or higher.
• Ability to multi-task and cope with peaks of demand.
• Strong customer service and interpersonal skills.
• Excellent organizational skills.
• Enjoy public face-to-face interactions with customers.