Front Desk Supervisor

TALENTMATE; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality firm in Ras Al Khaimah is seeking a Front Desk Supervisor to ensure smooth operations at the front desk. The ideal candidate will oversee the check-in/out processes and guest services while managing a team and maintaining high service standards. Experience in front office operations, strong communication skills, and a passion for customer service are essential for this full-time role. This position offers the opportunity to work in a prominent hotel, contributing to outstanding guest experiences.

Qualifications

• Experience in a supervisory position in front office operations.
• Ability to prioritize tasks and meet deadlines efficiently.
• Strong sales capabilities to maximize revenues while maintaining service quality.

Responsibilities

• Supervise Front Desk operations during shifts.
• Ensure the team is knowledgeable about hotel products and events.
• Monitor performance and provide training to team members.
• Manage Guest requests, inquiries, and complaints promptly.

Skills

Front Office experience in the hotel, leisure, and/or retail sector

Strong commercial/business awareness

Calm, organized work ethic

Excellent supervisory, inter‑personal, and communication skills

Passion for delivering exceptional levels of Guest service

Job description

Job Description

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. The supervisor ensures that all guests receive a high standard of service, oversees the front office operations between the Guest, the hotel and the various hotel departments, and manages Guest requests, inquiries, and complaints promptly and completely.

Responsibilities

• Supervise Front Desk operations during your assigned shift to a consistently high standard.
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Advise your shift team of any special events or VIP Guests in the hotel that day.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork.
• Maximize sales revenues through up‑selling and marketing program.
• Manage Guest requests, inquiries, and complaints promptly and completely.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.

Skills

• Front Office experience in the hotel, leisure, and/or retail sector.
• Strong commercial/business awareness and demonstration of sales capabilities.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.
• Excellent supervisory, inter‑personal, and communication skills.
• A passion for delivering exceptional levels of Guest service.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Garden Inn Ras Al Khaimah

Schedule

Full‑time

Brand

Hilton Garden Inn

Job

Guest Services, Operations, and Front Office

Job Details

Role Level: Mid-Level | Work Type: Full‑Time | Country: United Arab Emirates | City: Ras Al Khaimah | Company Website: http://stories.hilton.com | Job Function: Management | Company Industry: Hospitality | Sector: Hospitality