Front Desk Manager

The First Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality management company in Abu Dhabi is seeking a Front Desk Manager to oversee operations and deliver exceptional guest service. This role involves managing check-ins, supervising the front desk team, and ensuring guest satisfaction. Candidates must have 4–6 years of experience in luxury hotels, with strong leadership and communication skills. Proficiency in Opera Cloud is essential. Join a dynamic team committed to excellence in hospitality and grow your career with this exciting opportunity.

Qualifications

• 4–6 years of front office experience in a luxury hotel environment.
• At least 2 years in a supervisory or assistant manager role.
• Pre-opening experience is a strong advantage.
• Familiar with guest profiling and CRM systems.

Responsibilities

• Oversee daily front desk operations.
• Lead and mentor the front desk team.
• Monitor guest feedback and ensure service recovery.
• Coordinate with various hotel departments.
• Handle guest billing and cashiering procedures.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Guest-centric mindset

Fluency in English

Tools

Opera Cloud

Job description

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world‑class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award‑winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award‑winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long‑term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

As Front Desk Manager , you will lead the front desk operations with a focus on delivering exceptional guest service, smooth daily operations, and high team engagement. You will be responsible for managing the guest arrival and departure process, ensuring service excellence, and cultivating a team culture of warmth, professionalism, and precision.

Key Responsibilities

• Oversee and manage daily front desk operations including check‑ins, check‑outs, room assignments, and guest inquiries.
• Lead, mentor, and supervise the front desk team, ensuring consistent delivery of personalized and luxury guest experiences.
• Monitor guest feedback, respond to service issues, and ensure swift and effective service recovery.
• Coordinate closely with Guest Relations, Concierge, Bell Services, Housekeeping, and Reservations to deliver a seamless stay.
• Ensure accurate handling of guest billing, room charges, and cashiering procedures.
• Assist with scheduling, payroll, team performance evaluations, and coaching.
• Maintain detailed shift handovers and ensure all guest preferences and special requests are actioned.
• Support pre‑opening tasks including team recruitment, system setup (Opera Cloud), and SOP implementation.
• Act as Manager on Duty when required and handle any escalated guest or operational concerns.

Desired Skill & Expertise

• Minimum 4–6 years of front office experience in a luxury hotel environment, with at least 2 years in a supervisory or assistant manager role.
• Pre‑opening experience is a strong advantage.
• Proficient in Opera Cloud and familiar with guest profiling and CRM systems.
• Strong leadership and communication skills.
• High attention to detail, guest‑centric mindset, and problem‑solving abilities.
• Fluent in English; additional languages are a plus.