Front Desk & Guest Services Specialist

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Hotel Receptionist with a strong customer-focused approach. You will be responsible for greeting guests, managing reservations, and ensuring an exceptional experience. Candidates should have at least one year of experience, knowledge of Opera PMS, and proficiency in Arabic. A supportive environment for career growth and a competitive salary package are offered.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Responsibilities

• Greet and welcome guests, providing a warm, timely welcome.
• Answer guest related queries and provide information about promotions.
• Ensure payments are processed according to cash handling procedures.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Carry out general office duties to ensure smooth running of reception area.
• Communicate with all departments on guests’ requests and complaints.

Skills

Excellent communication skills

Strong attention to details

Proactive and excellent organizational skills

Ability to work both independently and in a team

Ability to provide exceptional customer service

Flexible and able to work under pressure

Education

Minimum of one-year experience as Hotel Receptionist

Knowledge of Opera (PMS)

Arabic Language proficiency

Job description

A leading hotel chain in Dubai is seeking a Hotel Receptionist with a strong customer-focused approach. You will be responsible for greeting guests, managing reservations, and ensuring an exceptional experience. Candidates should have at least one year of experience, knowledge of Opera PMS, and proficiency in Arabic. A supportive environment for career growth and a competitive salary package are offered.