Fraud Monitoring Analyst (Outsource)

ADIB Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A financial institution in Abu Dhabi is seeking a Fraud Monitoring Analyst to oversee transaction risk, investigate suspected fraud, and communicate with various stakeholders. The ideal candidate has a graduate degree, strong analytical skills, and a minimum of two years' experience in fraud prevention. This role requires effective communication and knowledge of digital payment channels.

Qualifications

• Good English communication skills required.
• Knowledge of card digital channels, merchant acquiring, and e-commerce payment technology.
• Strong analytical and investigation skills necessary.

Responsibilities

• Monitor and report on transaction risk aspects.
• Daily checking of suspicious or fraudulent transactions.
• Investigate transactions and log confirmed fraud cases.
• Follow up with customers regarding missing documents or channel issues.
• Block or replace cards based on alerts.

Skills

English communication skills

Analytical skills

Investigation skills

Education

Graduate

Tools

Fraud monitoring tools

Enterprise fraud management systems

Job description

Description

Role: Fraud Monitoring Analyst (Outsource)

Location: Abu Dhabi

Role Purpose:

Monitoring and reporting of transaction risk aspects from Issuer/E-Channels point of view. The job involves reviewing transaction activity for fraud detection and liaising with concerned departments, cardholders, and merchants.

Daily checking of suspicious or fraudulent transactions and alerts based on pre-set parameters or data files. Reporting to the Team Leader and Manager of Fraud Monitoring on all cases, including setup of cardholder disputes and E-Channels customer issues.

Key Accountabilities:

• Fraud Monitoring 24/7 across various channels including internet banking, mobile banking, IVR, WhatsApp, Wallet, and card monitoring.
• Monitoring real-time queues and identifying high-risk transactions using fraud monitoring tools.
• Investigating transactions, logging confirmed fraud cases, and coordinating with branches and other departments for transaction confirmation and suspected fraud activities.
• Blocking or replacing cards based on alerts, and reviewing manual and system-generated reports for missed frauds.
• Following up with customers for missing documents, temporary blocks, or channel issues via calls, SMS, and email.
• Preparing write-off memos for fraud cases with losses, and updating tracking activities.
• Coordinating with other units for card deliveries and urgent requests.
• Responding to queries and sharing new fraud trends with stakeholders.
• Blocking all relevant e-channels to mitigate risks and liaising with call centers to assist customers with disputes and replacements.

Skills and Knowledge:

• Preferably a graduate with good English communication skills.
• Knowledge of card digital channels, merchant acquiring, e-commerce payment technology, and financial crime.
• Strong analytical and investigation skills, with the ability to self-communicate effectively.

Experience:

• Minimum 2 years operational experience in a large organization.
• At least 2 years in fraud prevention and investigation within risk management.
• At least 1 year experience with enterprise fraud management systems.