Fraud Monitoring Analyst

ADIB Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Fraud Monitoring Analyst to monitor transactions for fraud detection, collaborate with departments, and investigate suspicious activities. The ideal candidate has at least 3 years of banking experience, strong analytical skills, and a good understanding of UAE banking regulations. This role requires excellent communication abilities and the capacity to work under pressure.

Qualifications

• Minimum 3 years experience in banking, 2 years in risk management.
• Good knowledge of customer service standards.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Monitor and report on transaction risks for fraud detection.
• Investigate customer transactions for fraudulent activities.
• Collaborate with stakeholders to handle fraud incidents.

Skills

Bilingual communication

Analytical skills

Knowledge of UAE banking practices

Leadership skills

Customer service standards

Education

Graduate with at least 3 years experience in banking

Tools

MS Office (Access, Word, Excel, PowerPoint)

Fraud Guard

Visa Risk Manager

Crystal Reports

Job description

Description

Role : Fraud Monitoring Analyst (UAE National)
Location : Abu Dhabi
Role Purpose:

• Monitoring and reporting of transactions risk aspects from Issuer/acquirer/E-Channels point of view. Job involves transaction activity review fraud detection and liaison with concerned departments/cardholders/Merchants & Other Banks for the same.
• Daily checking of suspicious / fraud transaction / Alerts based on pre-set parameters or data file. Reporting to Head of Card Fraud on all cases set-up of cardholders dispute E-Channels customers and merchant unauthorized transactions for resolution purpose.

Key Accountabilities of the role

Fraud Monitoring 24/7 for all ADIB transactions including Issuer Acquirer Retail & Corporate (BBD & WBG) Internet Banking & Mobile Bank Chatbot & IVR:

1 Investigate and Check the FG / SAS alerts for all ADIB transactions

2 Contacting customers for investigation/transaction confirmation

3 Log Confirmed Fraud Cases in GRC as incident with Fraud Details

Prepare and Send a dispute form to the customer to process the refund

5 Follow up with the customer to make sure that dispute form signed and send back

6 Create card replacement request to customer

7 Collect common Fraud cases and do analysis to identify the CPP (Common Point of Purchase)

8 Liaison with branches / divisions / Departments / member & International banks for transaction confirmation and suspected fraud activities.

9 Clear all the Cases which alerted in FG / SAS on spot

10 Review Visa & Master Card alert then block and Replace the cards

11 Using Multiple systems to provide the Correct information to the customer

12 Review Documents received from Chargeback if customer is involved

13 Prepare Write off memo for Fraud cases with Losses for refunding the amount

14 Coordinating with other Card Center Units for card deliveries as per customers requirement arranging bullet service for any urgent delivery of card.

15 Handling complains received from various departments for any fraud activity. Taking the appropriate action if any fraud activity is seen.

16 Maintaining MIS for Fraud Write off Cases before sending them for chargeback team for further action.

17 Review Unauthorized report for Debit & Covered

18 Review all transactions blocked by VRM and act if needed

19 Review Full Day Manual Log and act if needed

20 Extracting and Reviewing Hold Transactions and block card if needed

21 update customer and card / Channels details in relevant sheets

2 Currency Differences Email

23 Attending all inbound Calls from customers

24 Monitor real time queues and identify high risk transactions within the business portfolio.

25 Resolve queued transactions within the service level agreements to reduce potential revenue losses.

26 Interact with banks and Merchants to validate information and to confirm or cancel authorizations.

27 Send Transaction Verification to issuer Bank

28 Maintaining database of Acquiring fraud cases for MIS.

29 Extract and Review Daily Manual log report to check the suspicious transactions

30 Review and monitor E-channels Alerts reports / SAS Alerts.

31 Review provision VRM blocked or suspected transactions.

32 Contact customers to investigate Fraudulent activities or confirmation

33 Raise fraud incidents into GRC

34 Attending all inbound Calls from customers

35 Using Multiple systems to provide the Correct information to the customer

36 Communicate and share with stakeholders new fraud Trends

37 Block all E-channels mobile banking Cards Internet banking etc.

38 liaise with call Centre to assist customer filling disputes & replacement

39 Respond to emails & queries raise by other team

40 Send stop payments request to bear banks

41 Mule A/c Blocking and Control implementation recommendation

42 Update relevant sheets with alerts or cases details

Specialist Skills / Technical Knowledge Required for this role:

• Graduate with at least 3 years experience in banking and at least 2 years in risk management field.
• Good communication skills: Bilingual is preferred
• Good Analytical skills
• Knowledge of UAE banking practices regulations & risks
• Good knowledge of customer service standards.
• Sound knowledge of MS Office (Access Word Excel and PowerPoint).
• Ability to master any banking application. (specially Fraud Guard Prime Visa Risk Manager
• Crystal Reports CSF Phoenix SAS)
• Leadership skills
• Ability to work under Pressure.
• Highly creative.
• Ability to work in a fast-speed environment.
• Ability to learn share the knowledge to enhance the customer experience

Required Experience:

IC