Franchise Hotel - Learning & Development Manager

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hotel chain in Dubai seeks a Learning & Development Manager to design and deliver training programs for staff development. The ideal candidate will have experience in hospitality, particularly with IHG brands, and a passion for enhancing guest experiences. This role offers a competitive salary and a range of benefits in a vibrant hotel environment.

Benefits

Competitive salary

Full uniform

Room discounts

Comprehensive training programs

Qualifications

• Previous experience in Learning & Development within hospitality.
• Preferably with IHG brand experience.
• Currently based in the UAE.

Responsibilities

• Design, implement, and oversee training and development initiatives.
• Conduct training sessions and facilitate workshops across all departments.
• Support the hotel’s succession planning and career development programs.

Skills

Strong facilitation skills

Ability to motivate colleagues

Knowledge of modern training methods

Job description

Overview

At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

Holiday Inn Dubai Al Barsha is looking for an innovative Learning & Development Manager to design and deliver impactful training programs that shape future hospitality leaders within our team. Perfectly located along the iconic Sheikh Zayed Road, Holiday Inn Dubai Al Barsha offers guests a seamless blend of modern hospitality and unbeatable access to the best of Dubai. Situated in the heart of Al Barsha, one of the city’s most dynamic neighborhoods, the hotel is just minutes from Mall of the Emirates, Jumeirah’s Kite Beach, and several of the world’s leading attractions and entertainment destinations.

Whether you're here for business or leisure, our hotel offers 310 stylishly appointed rooms, a selection of vibrant food and beverage outlets, and warm, attentive service that makes every stay memorable.

Enjoy effortless travel, enriching experiences, and everything you need to feel at home in the heart of Dubai.

Responsibilities

Working as a Learning and Development Manager, you will ensure all team members are trained and maintaining Holiday Inn’s brand service style and behavior. You’ll have ambition, talent, and some essential skills. We’re seeking someone passionate about creating great guest experiences for this vital role.

A little taste of your day-to-day:

• Design, implement, and oversee training and development initiatives.
• Conduct training sessions and facilitate workshops across all departments.
• Support the hotel’s succession planning and career development programs.
• Ensure compliance with IHG training standards and learning tools.
• Partner with department heads to identify skill gaps and address training needs.
• Monitor training effectiveness and maintain accurate learning records.

Qualifications

Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

• Previous experience in Learning & Development within hospitality.
• Preferably with IHG brand experience.
• Currently based in the UAE.
• Strong facilitation and coaching skills.
• Ability to inspire and motivate colleagues through learning.
• Knowledge of modern training methods and digital learning tools.

Benefits & Inclusion

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don’t quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.