Franchise Hotel - Front Office Manager

InterContinental Hotels Group; Dubai; On-site; AED 110,000 - 145,000; Full time

Job summary

A leading hotel in Dubai is seeking a Front Office Manager to lead their front-of-house team. You will ensure guests have exceptional experiences, overseeing operations, training staff, and driving initiatives for guest satisfaction. Previous leadership experience in Front Office or Guest Services is required. The position offers a competitive salary and a range of benefits designed to enhance your career in hospitality.

Benefits

Competitive salary

Room discounts

Comprehensive training program

Qualifications

• Previous experience in a leadership role within Front Office/Guest Services.
• Preferably with IHG brand experience.
• Currently based in the UAE.
• Strong knowledge of IHG Guest Love measurement tools and guest satisfaction analysis.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage high guest volumes while maintaining personalized service.

Responsibilities

• Oversee all aspects of the Front Office to ensure smooth guest arrivals, stays, and departures.
• Monitor and act on Guest Love Scores and guest feedback.
• Lead and inspire the Front Office team to deliver exceptional service.
• Implement guest recognition programs to create personalized stays.
• Collaborate with other departments for seamless guest experiences.
• Handle guest concerns with empathy and efficiency.

Skills

Leadership

Communication

Problem-solving

Customer satisfaction

Tools

OPERA

Job description

At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

Holiday Inn Dubai Al Barsha is looking for an inspiring Front Office Manager to lead our front-of-house team with efficiency, warmth, and professionalism, setting the standard for excellence from the moment guests walk in. Perfectly located along the iconic Sheikh Zayed Road, Holiday Inn Dubai Al Barsha offers guests a seamless blend of modern hospitality and unbeatable access to the best of Dubai. Situated in the heart of Al Barsha, one of the city’s most dynamic neighborhoods, the hotel is just minutes from Mall of the Emirates, Jumeirah’s Kite Beach, and several of the world’s leading attractions and entertainment destinations.

Whether you\'re here for business or leisure, our hotel offers 310 stylishly appointed rooms, a selection of vibrant food and beverage outlets, and warm, attentive service that makes every stay memorable.

Enjoy effortless travel, enriching experiences, and everything you need to feel at home in the heart of Dubai.

Responsibilities

Working as a Front Office Manager, you will ensure all team members are trained and maintaining Holiday Inn’s brand service style and behavior; you will oversee the day-to-day operations of Front Office with the support of the Director of Operations. You’ll have ambition, talent, and some essential skills. We’re seeking someone passionate about creating great guest experiences for this vital role.

A little taste of your day-to-day:

• Oversee all aspects of the Front Office to ensure smooth and welcoming guest arrivals, stays, and departures.
• Monitor, analyze, and act on Guest Love Scores and guest feedback in line with IHG standards.
• Lead, train, and inspire the Front Office team to deliver exceptional service consistently.
• Implement guest recognition programs to create personalized stays.
• Collaborate with Housekeeping, F&B, and other departments to ensure seamless guest experiences.
• Handle guest concerns with empathy and efficiency, turning challenges into loyalty-building opportunities.
• Drive initiatives that enhance guest satisfaction and operational efficiency.

Qualifications

Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

• Previous experience in a leadership role within Front Office/Guest Services.
• Preferably with IHG brand experience.
• Currently based in the UAE.
• Strong knowledge of IHG Guest Love measurement tools and guest satisfaction analysis.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage high guest volumes while maintaining personalized service.
• Experience with hotel PMS (OPERA preferred).

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \"Apply\" button. Start your journey with us today and let\'s #GoFurtherTogether.