Franchise Hotel - Assistant Manager - Butler Services (The heart of Europe)

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel group in Dubai is looking for an Assistant Manager – Butler Service to oversee personalized guest experiences. The ideal candidate will have 3–5 years of luxury hospitality experience and strong leadership skills. Responsibilities include managing Butler operations, training staff, and ensuring high-level guest service. We offer a competitive salary along with benefits to support your career and personal development.

Benefits

Competitive salary

Diverse benefits package

Inclusive work culture

Qualifications

• Minimum 3–5 years' experience in luxury hospitality, with at least 2 years in Butler/Guest Service leadership role.
• Exceptional interpersonal skills with a guest-centric mindset.
• Flexible, adaptable, and able to work in a remote island environment.

Responsibilities

• Ensure personalized, anticipatory, and discreet service throughout the guest's stay.
• Assist in managing day-to-day Butler operations for smooth service delivery.
• Support recruitment, onboarding, and training of new butler colleagues.

Skills

Guest Service Excellence

Leadership and Team Training

Luxury Service Standards

Interpersonal Skills

Communication in English

Education

Diploma/Degree in Hospitality Management

Job description

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

Overview

The Assistant Manager – Butler Service is responsible for assisting in the overall management and operation of the Butler Service department. This role ensures the highest level of personalized service to guests, maintaining exceptional standards of luxury and discretion. The Assistant Manager acts as a key support to the Butler Service Manager by supervising daily operations, training team members, and enhancing guest experiences in line with the property’s service culture.

Responsibilities

• Guest Service & Experience
  • Ensure all guests receive personalized, anticipatory, and discreet service throughout their stay.
  • Handle VIP, long-stay, and repeat guests, ensuring all preferences and special requests are met.
  • Resolve guest concerns promptly and effectively, maintaining high guest satisfaction scores.
  • Coordinate with other departments (Housekeeping, F&B, Concierge, Front Office) to deliver seamless service.
• Operations Management
  • Assist in managing day-to-day Butler operations to ensure smooth service delivery.
  • Supervise butlers on duty, ensuring grooming, service etiquette, and SOP compliance.
  • Prepare daily guest reports, arrival/departure lists, and special request summaries.
  • Ensure villas/suites are set up according to guest preferences before arrival.
• Team Leadership & Training
  • Support recruitment, onboarding, and training of new butler colleagues.
  • Conduct regular briefings and refresher trainings to maintain service standards.
  • Mentor and motivate the team to deliver exceptional guest experiences.
  • Assist in scheduling, duty rosters, and performance evaluations.
• Administration & Standards
  • Maintain accurate records of guest profiles and preferences.
  • Assist with budget preparation and cost control for the department.
  • Uphold health, safety, and hygiene standards across Butler operations.
  • Ensure compliance with hotel policies, procedures, and brand service standards.

Qualifications

• Diploma/Degree in Hospitality Management or related field.
• Minimum 3–5 years’ experience in luxury hospitality, with at least 2 years in Butler/Guest Service leadership role.
• Strong knowledge of luxury service standards and VIP protocol.
• Excellent communication skills in English (additional languages preferred).
• Exceptional interpersonal skills with a guest-centric mindset.
• Leadership ability with proven experience in team supervision and training.
• Flexible, adaptable, and able to work in a remote island environment.
• Island resort setting – requires adaptability to remote living and tropical climate.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.